Your online purchase can take up to two weeks for delivery depending on the garment, but we will notify you via email when we receive your order. A standard door-to-door courier fee of R50 will be charged for any deliveries in South-Africa.
When purchasing a garment online and you want to return it for any reason, please notify us within 24 hours of receiving your garment. We will send a courier the following day to collect it from you. We will refund you in full if there is no damages to the garment and if it is still in the same condition you received it. We will charge a R50 for the collection fee and the original shipping fee will not be refunded.
If the garment is damaged or obviously worn, then we will not refund you.
Alterations to ready-to-wear garments
We can do alterations on our standard collection pieces for you, but you will have to come for a fitting. And will be charged accordingly to the alteration needed and for the fitting.
Anyone is welcome to come for a fitting. You will have to book a fitting with us and we will charge R200 per fitting. If you do decide to buy a garment from us, we will deduct the cost of your first fitting. If you would just like to come and few what we have, you are welcome to make an appointment, free of charge.
Consultations and custom design
If you would like a custom made dress, you can book a consultation. We charge a consultation fee of R350. During the consultation we can discuss what you have in mind, quick drawings will be made of your garment and fabric samples will be shown. You are also welcome to fit some of the dresses we have and your measurements will be taken. After the consultation the design and what was discussed with a quotation will be send to you through email. If you would like to make changes to the design and both parties agree on it, it should be confirmed in writing.
When you agree on the quote and design after the first consultation a 50% deposit is required and also a signed document of the terms and conditions. You will have 3 to 4 fittings after the consultation, the cost of the fittings will be included in your quote and the dates for the will be scheduled accordingly. If you want to make any changes to the design at any stage there after that was not agreed on in the consultation, you will be charged R500 per hour for any labor involved and also for new or additional fabric, if any was needed. We ask that you would speak up during the fittings if anything is bothering you so that we can fix it, rather then being unhappy with the finished garment. If you decide to cancel the contract at any stage, the 50% deposit is not refundable.
Upon collection of your finished garment, the outstanding balance must be paid.